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Tour Operators & tour Agents are different in Malaysia! And the group have had the wrong perception for long time. In Malaysia, Tour Operators and tour Agents are different and play different roles. In a premise scenario, a Tour Operator is like the production branch and the tour Agent is like the Sales Department...
Differences of Tour Operators and travel Agents
A Tour Operator is the organizer and provider of holder holidays. It is often referred as the Ground Handler. The Tour business will make contracts with hotels and resorts, airlines and ground transport fellowships like inexpressive cars, buses, vans, ferries and trains & etc. With all the indispensable pricing and data compiled, the Tour Operator will draft detailed tour packages and distribute to tour Agents in tour Agent Directory in Malaysia and even overseas.
The roles & responsibilities of a Tour Operator are booking and arranging:
- Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, Train Ticket, Ferry Ticket, Cruise Ticket, other transit modes and even extra vehicles like trishaw.
- Tour Guide: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined in a pro traveler Guide Courses.
- Sight Seeing: entrance for traveler destinations, eco-tour, adventures tour, jungle trekking, snorkeling & scuba diving, island hopping and even handicraft or cultural & living experiences.
- Food & Beverage: Breakfast, Tea Time or Tea Break, Lunch & Dinner, either by set, buffet or packed food.
- Accommodation: Hotels, Resorts, assistance Apartments, Camping Sites, Dormitories, Training Camps, Chalets, Tree Houses or customary houses & habitats that accommodating travelers.
- Activities: Tele-match, treasure hunt, paint ball, team building, face office meeting...
- extra Events: business dinner, karaoke contest.
On the other hand, tour Agents do not control tours. tour agencies gives traveling advices to travelers, promote and sell the tour packages that they have from assorted Tour Operators, then administer the tour bookings. tour Agents usually are set up in prime locations with heavy traffic such as beside the main roads, inside crowed shopping malls or at the ground floor of a landmark building.
The roles & responsibilities of a tour Agent are:
- Selling ells tour connected products and services, particularly holder tours to end-user customers on profit of third party tour suppliers, such as airlines, hotels, tour operator and tour companies, and cruise lines & etc.
- Most tour agents have a extra branch devoted to tour arrangements for business travelers, while some agencies specialize in commercial and business travelers.
- Some also serve as general assistance agents for foreign tour fellowships in different countries.
- Act as an agent for tour packages:
- Buy tour packages or tour services at discounts & sell with profits.
- Get commissions from suppliers & other tour companies.
- Act as a ticketing agent for transportation (e.g. Airlines, ferry, bus, train & etc).
- Other commercial operations are undertaken: insurance, tour guides, car rental, Bureau de change, inexpressive tour guide & etc.
- Offer impartial tour guidance to the customer.
Next time, if you traveling in small group less than 10 travelers, it is advisable to engage a tour Agent. Do not try to find the best tour agent in Malaysia. There is no such myth! Just go with the tour agent that suit your traveling needs and budgets or the tour agent that you trusted the most. However, if you are organizing a group tour like business tour, a Tour Operator will be able to furnish you a more convenient tailor-made service.
The above data are guidelines and advices that 88Holidays in case,granted to its Corporate Clients in organizing group tour. It is uncomplicated but beneficial data to help organizing a prosperous business tour with many years experiences.
